We have no control over your flying skill, behavior or the conditions you have chosen to fly in. Please understand that RC helicopters and airplanes can crash if mistake made or you do not know how to fly, any kind of crash or hard landing may caused damage(s) to the helicopter or plane.

*** Return / exchange / refund is not allowed if the item has been used or flew.

Please also check over the product (especially the helicopters and air planes) and make sure they are all good every time before use (or taking to the air). *** Please inspect the product when you received the shipment, identified any issue and report to us BEFORE you try to fly / use it. *** All items are tested by manufactures to make sure they are working properly before we ship them to our customers. We reserves the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants. For returned merchandise that is found to be genuinely defective, we ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees. Customer will be responsible for the return shipping cost to send return back to us. Shipping and handling charges for all orders are non-refundable, as we have paid the Post Office to send the shipment and the Post Office will NOT refund the postage cost back to us after they processed the shipment. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. Returned merchandise must be received from our customer before we will process and ship out any replacement. Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. We reserves the rights to entertain requests received thereafter.

Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 30 days of your receipt of merchandise(s). If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for return / exchange / refund arrangement. Our warranty/ return / exchange policy is very simple.

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